Terms and Conditions
I. Basic Provisions
1. These general terms and conditions (hereinafter referred to as the „Terms and Conditions“) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the „Civil Code“), and are issued by the company:
- FUN & ENJOY Production, s.r.o.
- Company ID: 274 26 459
- VAT ID: CZ27426459
- registered office: Václavské náměstí 831/21, 110 00 Prague 1
- registered with the Municipal Court in Prague, Section C, Insert 111554
- e-mail: eshop@hotpeppers.cz
- phone: +420 603 400 400
- website: www.hotpeppers.cz
- (hereinafter referred to as the „Provider“).
2. These Terms and Conditions govern the mutual rights and obligations of the Provider and a natural person who enters into a Service Agreement (hereinafter referred to as the „Agreement“) outside their business activity as a consumer, or within the scope of their business activity (hereinafter referred to as the „Customer“), through the web interface available at https://hotpeppers.cz/ (hereinafter referred to as the „Online Store“).
3. The provisions of these Terms and Conditions form an integral part of the Agreement. Any differing arrangements in the Agreement shall prevail over the provisions of these Terms and Conditions.
4. These Terms and Conditions and the Agreement are concluded in the Czech language.
II. Information About Services and Prices
1. Information about the services, including the prices of individual services and their description, is provided in the Online Store catalogue. Service prices are stated including value added tax, all related fees and costs. Service prices remain valid for as long as they are displayed in the Online Store. This provision does not exclude concluding an Agreement under individually agreed conditions.
2. Service prices are always stated in Czech crowns and euros. In the event of payment in euros, the current exchange rate used to calculate the service price in euros is stated in the Online Store.
3. All presentation of services placed in the Online Store catalogue is of an informative nature and the Provider is not obliged to conclude an Agreement regarding such service.
4. Any discounts on service prices cannot be combined unless agreed otherwise by the Provider and the Customer.
III. Reservation and Conclusion of the Agreement
1. The Customer may reserve an event on the hotpeppers.cz website by selecting the type of event offered, the number of persons, the date, the time, and, where applicable, by adding an additional package of supplementary services offered by the Provider.
2. When selecting service reservations, the Customer is entitled to choose whether the service price will be paid in Czech crowns or in euros.
4. All reservations accepted by the Provider are binding. The Customer may cancel the order until notice of acceptance of the reservation has been delivered to the Customer by the Provider.
5. In the event of an obvious technical error on the part of the Provider in stating the price of a service in the Online Store, or during the ordering process, the Provider is not obliged to provide the service to the Customer at such obviously incorrect price.
IV. Customer Account
1. Based on the Customer's registration in the Online Store, the Customer may access their customer account. From their customer account, the Customer may order services. The Customer may also order services without registration.
2. When registering a customer account and ordering services, the Customer is obliged to provide all information correctly and truthfully. The Customer is obliged to update the information stated in the user account whenever any change occurs. The information provided by the Customer in the customer account and when ordering services is considered correct by the Provider.
3. Access to the customer account is secured by a username and password. The Customer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The Provider is not liable for any misuse of the customer account by third parties.
4. The Customer is not entitled to allow third parties to use the customer account.
5. The Provider may cancel the user account, especially if the Customer does not use their user account for an extended period of time or if the Customer breaches their obligations under the Agreement or these Terms and Conditions.
6. The Customer acknowledges that the user account may not be available continuously, especially with regard to necessary maintenance of the Provider's hardware and software equipment, or necessary maintenance of the hardware and software equipment of third parties.
V. Payment Terms and Provision of Services
1. The Customer may pay the price of the services and any costs associated with the provision of services under the Agreement in the following ways:
- by non-cash transfer to the Provider's bank account stated in the reservation confirmation email,
- by non-cash transfer to the Provider's bank account via the QR code stated in the reservation confirmation email.
2. The Customer is entitled to choose whether the service price will be paid in Czech crowns or in euros.
3. In the case of non-cash payment, the Customer's obligation to pay the service price is fulfilled at the moment the relevant amount is credited to the Provider's bank account.
4. In cases where the amount corresponding to the service price is not credited to the Provider's bank account within the meaning of Article V, point 2 of these Terms and Conditions at least 1 hour before the reserved event takes place, the Customer is obliged to provide the Provider with proof of payment confirming the payment of the price for the reserved event. If the Customer fails to provide proof of payment according to the previous sentence, the reservation shall be automatically cancelled and the Provider is entitled to charge the Customer a cancellation fee according to Article VI, point 2 of these Terms and Conditions.
VI. Cancellation and Changes to the Reservation
1. The Customer may cancel or change the reservation no later than 48 hours before the scheduled event.
2. If the reservation is cancelled less than 48 hours before the event, the Provider reserves the right to charge a cancellation fee of 50% of the total reservation amount. Any charged cancellation fee is payable to the Provider's bank account no later than 10 days from the date of its billing by the Provider.
3. If the Customer fails to appear at the agreed place and time of the event without stating a reason, the event shall be deemed duly performed and the Provider shall be entitled to the relevant amount in full.
4. If it is not possible to hold the event due to force majeure, the Customer shall be offered alternative dates or a refund of the paid reservation fee, according to the agreement between the Customer and the Provider.
5. To cancel a reservation, the Customer may contact the Provider by email at info@hotpeppers.cz or by phone at +420 603 400 400.
VII. Liability
1. The Customer undertakes to comply with all legal regulations and rules relating to the relevant event, especially the rules concerning operation on the boat and in the limousine, if this type of event is selected, and at the same time to respect all instructions given by the organiser of the relevant event.
2. The Customer is liable for all damage caused during the reserved event, both for damage caused by the Customer and for damage caused by members of the group that ordered the event.
3. The Provider bears no liability for any damage that may arise to the Customer or third parties in connection with the reservation or the holding of the event.
4. The Provider bears no liability in the event that the Customer is unable to use and/or participate in the reserved event due to their own error when making the reservation and/or making changes to or cancelling reservations, and in such case the Provider shall be entitled to the relevant amount in full.
5. The Provider is entitled to cancel the event at any time during its course without compensation if the instructions of the Provider and/or the organiser of the relevant event are not respected by the Customer or by a member of the group that ordered the event.
VIII. Delivery
1. The contracting parties may deliver all written correspondence to each other by electronic mail.
2. The Customer shall deliver correspondence to the Provider at the email address stated in these Terms and Conditions. The Provider shall deliver correspondence to the Customer at the email address stated in the Customer's account or in the order.
IX. Personal Data
1. All information you provide during our cooperation is confidential and will be treated as such. Unless you give us written consent, we will not use your data in any way other than for the purpose of performing the contract, except for the email address to which commercial communications may be sent, as this procedure is permitted by law unless you refuse it. These communications may relate only to similar or related goods and may be unsubscribed from at any time in a simple manner (by sending a letter, an email, or clicking a link in the commercial communication). The email address will be retained for this purpose for 3 years from the conclusion of the last contract between the contracting parties.
2. More detailed information about personal data protection can be found in the Personal Data Processing Policy https://hotpeppers.cz/cs/gdpr
X. Out-of-Court Dispute Resolution
1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs, is responsible for out-of-court resolution of consumer disputes arising from the Agreement. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the Provider and the Customer arising from the Agreement.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (the Regulation on online dispute resolution for consumer disputes).
3. The Provider is authorised to provide services on the basis of a trade licence. Trade control is carried out within its competence by the relevant trade licensing office. The Czech Trade Inspection Authority also performs, within a defined scope, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
XI. Final Provisions
1. All agreements between the Provider and the Customer shall be governed by the laws of the Czech Republic. If the relationship established by the Agreement contains an international element, the parties agree that the relationship shall be governed by the laws of the Czech Republic. This does not affect consumer rights arising from generally binding legal regulations.
2. The Provider is not bound by any codes of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of the Civil Code.
3. All rights to the Provider's website, especially copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Provider. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Provider's consent.
4. The Provider is not liable for errors arising as a result of third-party interference with the Online Store or as a result of its use contrary to its intended purpose. When using the Online Store, the Customer must not use procedures that could have a negative effect on its operation and must not carry out any activity that could enable the Customer or third parties to interfere with or make unauthorised use of the software or other components constituting the Online Store, or use the Online Store or its parts or software in a manner contrary to its intended purpose or objective.
5. The Customer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
6. The Agreement, including these Terms and Conditions, is archived by the Provider in electronic form and is not accessible.
7. The wording of these Terms and Conditions may be changed or supplemented by the Provider. This provision does not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.
8. These Terms and Conditions shall take effect on 1 May 2025.
